Legal
Refund & Cancellation Policy
Effective date: 23 September 2026 · Masakhane Group (Pty) Ltd
This Refund & Cancellation Policy applies to all training programmes offered by Masakhane Group (Pty) Ltd (Registration No. 2010/0111145/07), trading as Masakhane FET College and its associated entities, with registered offices at 50 Circuit Road, Westmead, Pinetown, KwaZulu-Natal, 3610 ("Masakhane", "we", "us", or "our"). It should be read together with our Terms & Conditions.
1. Cancellation by the Learner or Corporate Client
Cancellations must be submitted in writing to info@masakhanegroup.co.za or by hand-delivered letter to our registered address. The date of receipt by Masakhane is used to calculate the notice period. The following schedule applies:
| Notice before course start date | Refund entitlement |
|---|---|
| 10 or more business days | 100% refund of fees paid, less a R 350 administration fee |
| 5 to 9 business days | 50% refund of fees paid |
| Fewer than 5 business days | No refund. A credit note may be issued at Masakhane's discretion (see clause 3). |
| No-show (learner does not attend without prior notice) | No refund and no credit note |
1.1 Where a learner substitution is required, written notice must be provided at least 3 business days before the course start date, together with the replacement learner's details. Substitutions are subject to the replacement learner meeting all prerequisite entry requirements.
1.2 Corporate purchase orders are subject to the same cancellation schedule unless a separate written agreement has been concluded with Masakhane management.
2. Cancellation or Rescheduling by Masakhane
2.1 Masakhane reserves the right to cancel or reschedule a programme due to insufficient enrolment, facilitator unavailability, force majeure, or any other circumstance beyond our reasonable control.
2.2 Where Masakhane cancels a confirmed programme, enrolled learners will receive a full refund of all fees paid, or at the learner's option, a credit note or transfer to an alternative date at no additional cost.
2.3 Where Masakhane reschedules a programme and the new date is not suitable for the learner, the learner may request a full refund in writing within 5 business days of notification.
2.4 Masakhane will not be liable for any indirect costs (travel, accommodation, lost wages, or similar) incurred by a learner or employer as a result of a cancellation or rescheduling.
3. Credit Notes
3.1 Where a refund is not applicable under clause 1, Masakhane may, at its sole discretion, issue a credit note to the value of the fees paid. Credit notes are valid for 12 months from the date of issue and may be redeemed against any Masakhane programme.
3.2 Credit notes are non-transferable, non-refundable, and cannot be exchanged for cash.
4. Online Payment Refunds (PayFast)
4.1 Payments made through our website are processed securely by PayFast. Approved refunds for online payments will be reversed through PayFast to the original payment method within 5 to 10 business days of approval, subject to PayFast's processing timelines.
4.2 Masakhane does not store card or banking details. Refunds can only be processed to the original payment source.
4.3 For EFT or purchase-order payments, approved refunds will be processed by electronic transfer to the bank account nominated by the client within 10 business days of approval and receipt of banking details.
5. Assessment and Certification Fees
5.1 Where a learner has commenced assessment, assessment fees are non-refundable regardless of whether the learner completes the programme.
5.2 Re-assessment fees paid for a repeat attempt are non-refundable.
5.3 Certificate issuance fees are non-refundable once a certificate has been generated or dispatched.
6. Special Circumstances
Masakhane recognises that exceptional circumstances (hospitalisation, bereavement, or other serious events) may prevent attendance. In such cases, written documentation must be submitted to info@masakhanegroup.co.za within 5 business days of the missed training. Masakhane will consider requests for a credit note or transfer on a case-by-case basis. Approval is at the sole discretion of management and is not guaranteed.
7. How to Request a Refund
To request a refund or credit note, please contact us in writing with the following information:
Your full name and ID number · Programme name and scheduled date · Proof of payment (receipt or bank confirmation) · Reason for cancellation · Bank account details for EFT refunds (where applicable).
Requests may be sent to info@masakhanegroup.co.za or delivered to 50 Circuit Road, Westmead, Pinetown, KwaZulu-Natal, 3610.
8. Changes to This Policy
Masakhane reserves the right to update this policy at any time. The effective date at the top of this page will reflect the most recent revision. Changes will not affect bookings already confirmed and paid prior to the change.
9. Contact Us
Masakhane Group (Pty) Ltd
50 Circuit Road, Westmead, Pinetown, KwaZulu-Natal, 3610
Tel: +27 31 705 7020
Email: info@masakhanegroup.co.za